Frequently Asked Questions About Satellite Shelters Mobile & Modular Buildings

Get answers to frequently asked questions by exploring the categories below, or searching for your questions.

Products

  • What size mobile office do I need?
    Satellite Shelters has mobile offices to support all sizes of teams. To find what works best for your needs, use our Size Guide.
  • What is an S-Plex Modular Building?
    Satellite’s S-Plex Modular Buildings are a temporary or semi-permanent modular building perfect for expanding teams or swing space needed during renovations. These buildings are expandable and can be configured based on individual customer needs. Learn More about our S-Plex Buildings.
  • What Size Mobile Offices Does Satellite Shelters Have?
    Satellite offers 6 different standard stock sizes for our Mobile Offices. 8’ x 24’, 8’ x 36’, 10’ x 40’, 10’ x 50’, 12’ x 60’, and 24’ x 60’. Be sure to check out our size guide to see which size is best suited for your project. Try our Size Guide here.
  • What type of exterior siding is available on Satellite portable buildings?
    • Smart Panel, also known as LP Masonite, is a wood product with grooves
    • .019 Aluminum
    • Hi-Rib Steel
    • Hardi-panel, which can be smooth or textured
    • In some cases vinyl siding or raw gypsum can also be finished on site with brick, stone, or whatever material is desired
  • What other products does Satellite provide?
    We provide a wide range of specialty products to help complete your on site needs. From storage containers to furniture and everything in between, we’ve got you covered. Just ask your local expert to add it to your quote.
  • What customizations do I have for my modular building?
    S-Plex modular buildings have customizable floorplans and restroom options. Additional customizations are available based on location. For more information, contact your local Satellite representative. Permanent custom modular buildings are fully customizable based on your needs. Read more about the modular building process and the options you have.
  • What kind of restroom will my Mobile Office come with?
    Mobile offices can come with or without restrooms. A unit with a restroom may have a standard or ADA compliant restroom. Read more details about restroom options here.
  • Do I need steps for my mobile office?
    Steps or ramps are required to access your mobile office. Ask your local expert to have steps and/or ramps added to your rental contract.
  • How do I get skirting for my building?
    You can ask your local Satellite rep to have skirting added to your order. Once your building is delivered to the site, skirting is installed after the unit is blocked and leveled and involves building a wood frame to support the skirting.
  • What is skirting made from?
    Skirting is typically made with the same finish as the exterior siding of the building and spans from the underside of the building to the ground. Finishes for skirting include Smart Panel, Plywood, Aluminum, Hi-Rib Steel, Vinyl, or Lattice.
  • Services

  • Who should hook up the plumbing for my mobile office?
    A certified plumber should connect and disconnect the plumbing to your mobile office.
  • Can I have a security system installed in my mobile office?
    Yes. Satellite is happy to add a security features such as window screens, door bars/locks and security system to your mobile office rental. Just ask your Satellite Shelters sales representative to add them to your next quote.
  • Do you provide refurbishment, renovation, or repair services?
    Many of Satellite’s customers own their trailers and need to maintain their equipment. Satellite Shelters is the logical solution to updating an existing fleet due to our connections and accounts with industry vendors.  It is our area of expertise since we specialize in mobile offices and know what is required to repair them and have the equipment to make those repairs. Review our Customer Owned Equipment Services.
  • Can you relocate a mobile office or modular building?
    Satellite Shelters can relocate or move our customer’s trailers through use of Satellite’s professional and uniformed drivers. Before they leave your facility, they will inspect the trailer ensuring that it will be delivered safely and on-time!
  • What is anchoring?
    A method of securing the trailer into the ground using steel straps and anchors designed to keep the module firmly in place. The anchors are steel rods designed to accommodate any soil type or surface. Only a few inches of the anchors remain above ground level to maintain the holding power they have been designed for.  Steel straps fasten around the frame of the module and are attached to the anchors with adjustable bolts. An anchoring plan provides the required tie-down locations for your building in order to resist wind loads. The foundation plans and anchor plans are usually combined.
  • What is blocking and leveling?
    The block and leveling of the trailers ensure a safe and level placement of the trailer on your site eliminating any swaying because of high winds. We specialize in dealing with mobile offices and know what is required on various types of soil.
  • What services does Satellite provide?
    Satellite is a full-circle modular space provider which means we can supply the modular building as well as several other services related to the upkeep of the module itself. Check out our services here. Check out our services here. Services vary by market so be sure to check with your local Satellite office for a full list of services offered.
  • What is a Foundation Plan?
    A foundation plan includes the information from a blocking plan, but also provides foundation and pier details for your building. The foundation plans and tie-down plans are usually combined.
  • Permits, Coding & Insurance

  • Do I Need a Permit for my Modular Building?
    Yes. Your local government office will require building and occupancy permits just like with traditional construction. Clients should always check with their local agencies before bringing a modular building on site.
  • Do I need a permit for my Mobile Office?
    Counties and parishes have local code enforcement agencies that require most clients to get a permit. A client should always check with the local agencies before bringing the building on site. The local agency will provide detail forms and requirements in order for the client to obtain a permit.
  • Are your buildings coded for my state?
    Our buildings can be coded for one or multiple states depending on use and location. Speak with your local expert to find a building for you.
  • Delivery & Site Preparation

  • Where is the best place to have my trailer set?
    A trailer can be set just about anywhere that is level & accessible to our delivery trucks. When deciding where to have your unit set, also keep in mind the availability of utilities that need to be connected as well. Otherwise, your unit can be set where it makes the most sense for the efficiency of your operation.
  • Do I need to provide a site plan?
    While a site plan isn’t required, providing your sales rep with a layout of the delivery location can help simplify delivery. A site plan gives drivers a clear idea where to deliver your building, logistics of setting the unit and ensure that you’ll have the proper utilities and hook ups to support you building.
  • What happens to the tires, axles, and hitches?
    Typically, these items are left on unless you want to skirt the building or the building’s usage is permanent. If your building is permanent, then the tires, axles, and hitches can be removed and stored underneath the building. Please contact your Local Satellite Representative for available options and more details.
  • How quickly can I have a construction trailer/mobile office delivered?
    Due to availability and site preparation, it is preferred that you check with your local Satellite representative for a delivery quote. They will provide you with instructions on what is necessary prior to having your construction trailer / mobile office delivered.
  • What if I can’t connect to a sewer at my location?
    Satellite can provide a number of sanitation options on your site along with waste removal and service. Type of sanitation options include:
    • Portable restrooms
    • Holding tanks & water systems
    • Restroom trailers
    • Portable sinks and washing stations
    Ask your local expert about sanitation options for your jobsite.
  • Can I get a mobile office delivered to my location?
    Satellite delivers mobile and modular building products to the lower 48 states. Contact a Satellite Shelters location near you to schedule a mobile office or modular building delivery.
  • What does a level site mean?
    A level site means that there is no more than 1” change in elevation over 10’ – 12’ in any direction. See our Level Site Review Sheet.
  • How is the construction trailer/mobile office delivered to my job-site?
    We use a “Toter” to deliver your building to your job-site, which is a specially designed truck.
  • How do I prepare my site for delivery?
    Your site needs to be clear of debris, level and have a solid foundation. Additionally, you’ll want to ensure you have utility hook ups, that a delivery truck can access the site and you have steps or ramps to access your unit. Read our article for detailed site prep.
  • What does HVAC stand for?
    HVAC stands for heating, ventilation, and air conditioning.
  • Maintenance & Service

  • What are the power requirements for a mobile office?
    Standard buildings must be hooked up to 120/240 volts, single phase.
  • What if I need to relocate my mobile office trailer?
    To relocate your trailer, contact your local Satellite Shelters representative for assistance.
  • What are the plumbing requirements for my trailer?
    Typical units have 3” and 1 ½” waste lines and ½” or ¾” supply lines. Your local expert can confirm the exact specifications for your unit prior to having it delivered on site.
  • How do I winterize my mobile office or modular building?
  • The breaker keeps tripping in one of the receptacles.
    There may be too many cords plugged into the same receptacle. Try unplugging any unused cords.
  • Can I hook up my own electricity?
    Electrical service connection should be done by a qualified electrician.
  • What might not be covered by my lease?
    Janitorial service, HVAC filters, fuses, light bulbs or damages caused by vandalism, negligence, extreme weather, accidents, improper maintenance, failure to report leaks or acts of God.
  • What type of services are covered under my lease?
    Your lease includes service calls by Satellite Shelters and authorized subcontractors for repairs resulting in routine wear and tear. If you have questions about what is included in your lease, contact your local expert.
  • What do I need to do when I return my building?
    • Remove all debris and obstructions from the unit and surrounding area.
    • Remove any custom stairs, ramps or fences.
    • Sweep the floor and remove all items from walls.
    • Disconnect the utilities prior to pick up.
    • Return your keys.
  • The A/C is running, but there’s no air coming out of the diffusers.
    Open the registers and make sure there are no blockages. Double check that the air filter is clean.
  • Invoices & Payments

  • Should I rent or lease my mobile office?
    The decision to rent or lease your Mobile Office or Modular Building typically depends on how long you plan to occupy the building and what the building will be used for.  Read our blog for helping weigh the options of rent, lease or purchasing your mobile office. If you still have questions, Satellite’s local experts can point you in the right direction for your company.
  • Can an Operating Lease be used for a New or Stock Mobile Office?
    Yes. Your local sales representative can discuss the factors that will determine the type of lease, term and what can be included in your lease-purchase. Contact your local sales rep for more details.
  • Can I Lease a Used Mobile Office?
    Most states and counties allow leasing of Mobile Offices. Leasing options are available based on the lessee’s credit, the used building and the delivery address. Finance terms must be  12, 18 or 24 month with the intent to purchase and take title.
  • What is a Municipal Lease?
    A municipal lease is a special kind of IRS sanctioned financial instrument that is tax-exempt. This type of lease allows qualifying government entities to acquire essential-use equipment at a low interest rate with the intent to purchase and take title to the equipment. The financing is a full payout contract with no significant residual or balloon payments at the end of the lease term.
  • What is an Operating Lease?
    An operating lease with Satellite Shelters is when the lessee is unsure if they intend to purchase or take title of their mobile or modular building. This financing option is a full payout contract with a residual or balloon payment at the end of the lease or the option to return the building. The lessee may discuss with their local Satellite representative, the option of extending the lease or changing the lease to another operating or finance lease.
  • What is a Finance Lease?
    A finance lease with Satellite Shelters is when the lessee intends to purchase and take title of the equipment. Set monthly payments can include building only or all included costs, such as the cost of installation. The financing is a full payout contract with no penalty or benefit to early pay off.
  • What Payment Options does Satellite offer?
    Satellite Shelters’ payment method options include ACH, paper checks, and credit cards via our secure payment portal. Contact your account rep for details on how to pay your invoices: (763) 553-1900.
  • Does Satellite Shelters accept credit cards?
    Yes! Satellite Shelters provides a secure online portal where customers can pay invoices online via credit card. By choosing that method, a 3.5% fee will be incurred by the customer.* If the customer does not wish to incur this fee, payment via ACH or paper check are offered as alternative methods.
    *Surcharge will not be applied to credit cards from Colorado, Connecticut, Kansas, or Massachusetts because credit cards from these states cannot be accepted due to compliance regulations. Payment via paper check or ACH are offered as alternative payment options.
  • Can I continue to rent beyond my original contracted rental term?
    Yes! Satellite Shelters will continue your rental contract at the current rate on a month-to-month basis. If you wish to extend the term for a specific amount of time, please contact your Local Satellite Representative. With Satellite Shelters you aren't penalized for extending your rental contract, so there's no need to worry about rate hikes when you extend your contract.
  • Can I pay a bill online?
    Yes. Log into your account online and click through to our secure payment portal to pay your bill online. Access the customer poral here: myaccount.satelliteco.com
  • Other FAQ

  • Can I have WiFi/Internet in my trailer?
    You can have WiFi connected to your mobile office. Contact a local provider to have it set up for you.
  • Can I put a sign on my mobile office?
    To avoid any damage charges, speak with your local representative prior to adding signage to your mobile office.
  • What if I don't know how long I need my Mobile Office for?
    If you're not sure how long you may need your Mobile Office Trailer, we can work with your best guess. We provide quotes to help you budget and figure out what's best for your company.
  • How far in advance do I need to rent my building?
    Renting your equipment sooner, rather than later, helps ensure you have the space you need available on your job site when you need it. If possible, a minimum of 30 days is preferable.
  • Can I return my building early?
    Call your local Satellite office to schedule the pickup of your unit.
  • What if I have a special event where I only need a temporary building for a few days?
    Satellite’s policy requires prepayment for the entire term of the rental. In addition, we require insurance coverage on special event and short term rentals. We do not offer Damage Waivers on these types of rentals and Insurance Certificates must be received and approved prior to the delivery of your temporary building.
  • What industries do you serve?
    The short answer is…any! Our most common service industries include: construction, education, industrial, government and medical.
  • What is a Mateline?
    The mateline is the section where two ends of separate modules meet.
  • What is a Mansard?
    A mansard is an extension of the exterior wall at the roof line. A typical mansard is 24” tall by 2” wide and is used for aesthetic purposes.